Contact information

Contact Information

Tillertons is an independent online retailer based in South-West, England. If you have a question about an order, one of our products, delivery, returns or anything else relating to your purchase, please get in touch with us using the contact details below.

We aim to respond to customer enquiries as soon as reasonably possible. Email is generally the quickest way to contact us. If your enquiry concerns an existing order, please include your order number so that we can locate the relevant details.

Customer enquiries

Email: contact@tillertons.co.uk
Telephone: 01202 798202

If you need to return an item, please contact us before sending anything. Return arrangements can vary depending on the product and circumstances, and we will provide the appropriate instructions and return address where a return is required. Please see our Return and Refund Policy for further information regarding cancellations, damaged or faulty goods and refunds.

Tillertons operates as an online retailer and does not operate a customer-facing retail premises. Orders cannot be collected from our business address and customers should not send products or correspondence to an address unless instructed to do so.

Information concerning delivery, estimated timescales and orders containing products dispatched separately can be found in our Shipping Policy. Our Terms of Service and Privacy Policy contain further information concerning purchases made through this website and how personal information is handled. 

For all customer service enquiries, please use the email address or telephone number above.