Terms of service

Terms of Service

Last updated: 29 September 2026

These Terms of Service apply when you use our website or purchase products from Tillertons. By placing an order with us, you agree to these terms.

About us

Tillertons is an online retailer based in the United Kingdom.

You can contact us regarding your order or our products at contact@tillertons.co.uk.

Our products

We make every reasonable effort to display and describe our products accurately. However, colours and appearance may vary slightly depending on your device or screen settings.

As many of our products are produced to order, there may also be small variations between individual items. These do not affect your statutory rights if a product is faulty, damaged or not as described.

Orders

When you place an order, you will receive an order confirmation at the email address you provide.

We reserve the right to cancel or refuse an order where reasonably necessary, for example where a product is unavailable, there has been an obvious pricing or listing error, or we are unable to process your payment. If we cancel an order after payment has been taken, you will receive a refund.

Please check the information you provide when ordering, particularly your email and delivery address.

Prices and payment

Prices are displayed in pounds sterling (£).

The total price of your order, including any applicable delivery charges, will be shown before you complete your purchase.

Payment is taken securely using the payment methods offered during checkout.

Delivery

We deliver to the destinations available during checkout.

Estimated delivery times are provided as a guide and may vary. Please see our Shipping Policy for further information.

If there is a problem with the delivery of your order, please contact us at contact@tillertons.co.uk.

Returns, cancellations and refunds

Your rights regarding cancellations, returns and refunds are explained in our Return and Refund Policy.

Nothing in these Terms of Service or our other policies affects your statutory rights under UK consumer law.

Faulty or damaged products

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible at contact@tillertons.co.uk. Please include your order number and, where appropriate, photographs showing the problem so that we can investigate and put things right.

Website use

You may use this website for lawful personal shopping and information purposes.

You must not misuse the website, attempt to interfere with its operation, introduce malicious software, attempt unauthorised access, or use its content for unlawful purposes.

Intellectual property

Unless otherwise stated, the content of this website, including our branding, product designs, text, graphics and other original material, belongs to us or is used with permission.

You may not reproduce or commercially exploit our content without permission.

Privacy

We handle personal information in accordance with our Privacy Policy.

Business 14 Castleton Road
Swindon
Wiltshire
SN55GD
United Kingdom

Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control, subject always to your statutory rights.

Changes to these terms

We may update these Terms of Service from time to time. The version published on our website at the time you place your order will apply to that purchase.

Governing law

These terms are governed by the laws applicable in the United Kingdom. Nothing in these terms deprives you of any mandatory consumer protections that apply to you.